Return and Refund Policy
Thank you for shopping at sekcustoms.eu. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable to any products purchased from us.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without providing any reason. The cancellation period will expire 14 days from the day you received the goods, or a third party you have appointed (other than the carrier) takes possession of the product delivered.
How to Exercise Your Cancellation Right
To exercise your right of cancellation, you must inform us of your decision with a clear statement. You can inform us by:
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By email: info@sekcustoms.eu
We will reimburse you no later than 14 days from the day we receive the returned goods. We will use the same method of payment you used for the original order, and no fees will be incurred for such reimbursement.
Conditions for Returns
In order for goods to be eligible for return, please ensure the following:
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The goods were purchased within the last 14 days.
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The goods are in their original packaging.
Non-Returnable Goods
The following goods cannot be returned:
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Products made to your specifications or clearly personalized.
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Goods that, by their nature, are not suitable for return, deteriorate rapidly, or have expired.
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Goods unsuitable for return due to health or hygiene reasons and have been unsealed after delivery.
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Goods that are inseparably mixed with other items after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion.
Refund Policy
Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
We are not responsible for any goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the returned goods or proof of delivery.
Gifts
If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods were not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be processed to the gift giver.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
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By email: info@sekcustoms.eu
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